At TheMindClinic, your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website, mobile application, or any other services we offer (collectively referred to as the “Services”). By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our Services.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

• Name
• Date of Birth
• Gender
• Contact details (email address, phone number)
• Address
• Emergency contact details
• Payment information (credit/debit card details, billing address)

b. Health Information:

• Medical history
• Mental health status and conditions
• Symptoms or concerns you share with us
• Treatment plans and progress notes
• Results of any assessments or evaluations you undergo

c. Usage Information:

• IP address
• Device information (e.g., browser type, operating system)
• Log data such as access times, pages visited, and actions taken on our platform

d. Communication Information:

• Messages, feedback, or other communications you send to us

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: To offer mental health assessments, consultations, therapy, and related services.
• To process payments: To process billing and payments for services rendered.
• To improve our services: To monitor, analyze, and improve the functionality, usability, and effectiveness of our website and services.
• To communicate with you: To send appointment reminders, follow-up communications, or respond to inquiries and feedback.
• For legal purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures, including:

• Encryption of sensitive data (such as payment information) during transmission.
• Secure servers and firewalls to protect data from unauthorized access.
• Strict access controls to limit who can access your personal data.
• Regular security audits to identify and address potential vulnerabilities.

Despite these measures, no security system is 100% secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service providers: We may share your information with third-party vendors, contractors, or service providers who perform services on our behalf (e.g., payment processing, hosting, customer support). These providers are contractually obligated to maintain the confidentiality of your data.
• Healthcare professionals: If applicable, we may share your information with healthcare professionals who are involved in your treatment or if we are required to collaborate for your care.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
• Emergency situations: If there is a risk to your safety or the safety of others, we may share information with relevant authorities.

5. Your Rights and Choices

You have the following rights concerning your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to applicable legal obligations or retention requirements.
• Objection: You can object to certain uses of your personal data (e.g., for marketing or research purposes).
• Data Portability: You may request a copy of your data in a structured, commonly used format for transfer to another service provider.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website or app. These technologies help us track user activity, improve functionality, and personalize your experience. You can manage or disable cookies through your browser settings. Please note that some features of our Services may not function properly if cookies are disabled.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

TheMindClinic
Address: 402, Aries Pavilion, Vasna Rd, above CCD, Niti Park Society, Shobhana Nagar, Shivashraya Society, Tandalja, Vadodara, Gujarat 390007
Email address: contact@themindclinic.site
Phone Number: +91 99984 69517

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.