These Terms of Use (“Terms”) govern your access to and use of the services provided by TheMindClinic, a mental health clinic based in India (“we,” “us,” or “our”). By using our website, mobile application, or any other service (collectively referred to as the “Services”) provided by TheMindClinic, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our Services.

1. Acceptance of Terms

By accessing or using TheMindClinic’s Services, you agree to comply with and be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these Terms.

2. Eligibility

To use the Services, you must be at least 18 years old or have the legal capacity to form a binding contract under applicable law. If you are under the age of 18, you may use our Services only with the involvement of a parent or legal guardian.

3. Services Provided

TheMindClinic provides mental health services, including but not limited to counseling, therapy, psychiatric evaluation, and other related treatments. Our Services are offered both in-person at our clinic and remotely through online sessions, depending on availability.

4. User Responsibilities

• You agree to provide accurate, complete, and current information during registration or when using our Services.
• You must maintain the confidentiality of your account information and are responsible for all activities that occur under your account.
• You agree not to misuse our Services, including engaging in activities that may harm, disrupt, or otherwise interfere with the operation of our Services.
• If you are under treatment or consultation, you agree to follow the prescribed treatment plan and communicate openly and honestly with your therapist or healthcare provider.

5. Appointment Scheduling and Cancellations

• Appointments can be scheduled through our website, mobile application, or by contacting our clinic directly.
• Cancellations or rescheduling of appointments must be done within a reasonable timeframe (at least 4 hours prior to the appointment) to avoid cancellation fees.
• In case of no-show or late cancellation, TheMindClinic reserves the right to charge a cancellation fee, as outlined in our cancellation policy.

6. Payment Terms

• The charges for our Services will be communicated at the time of booking an appointment.
• Payments for services may be made online or in-person, as per the available options on our platform.
• You agree to provide accurate payment details and authorize us to process payments for the services rendered.

7. Confidentiality and Privacy

• We are committed to maintaining the confidentiality of your personal and health-related information in accordance with the applicable laws in India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• All information shared with us during your consultation or treatment will be kept confidential unless required by law or with your consent.
• Please refer to our Privacy Policy for detailed information on how your personal data is collected, used, and protected.

8. Use of Online Services

• When using our online services, you agree to maintain a respectful and professional environment.
• You understand that online consultations are not a substitute for in-person medical treatment in emergency situations. If you experience a mental health crisis or emergency, please seek immediate help from a medical professional or contact emergency services.

9. Disclaimers

• The information provided through our website and Services is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.
• We do not guarantee the results of any treatments or consultations. Each individual’s response to treatment may vary.
• TheMindClinic is not responsible for any consequences arising from the misuse of our Services or reliance on the information provided.

10. Limitation of Liability

To the fullest extent permitted by law, TheMindClinic, its employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including but not limited to personal injury, loss of data, or damage to property.

11. Intellectual Property

All content available through TheMindClinic, including but not limited to logos, trademarks, website design, and text, are the property of TheMindClinic and are protected by intellectual property laws. You may not use, reproduce, or distribute any of this content without our prior written consent.

12. Termination

We reserve the right to suspend or terminate your access to our Services if we believe that you have violated these Terms, our policies, or applicable laws.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996.

14. Modifications to Terms

TheMindClinic reserves the right to update or modify these Terms at any time. Any changes will be posted on our website, and the revised Terms will become effective immediately upon posting. It is your responsibility to review these Terms periodically.

15. Contact Us

If you have any questions regarding these Terms or our Services, please contact us at:

TheMindClinic
Address: 402, Aries Pavilion, Vasna Rd, above CCD, Niti Park Society, Shobhana Nagar, Shivashraya Society, Tandalja, Vadodara, Gujarat 390007
Email address: contact@themindclinic.site
Phone Number: +91 99984 69517

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Use.